Until the end of November I hadn't received anything. I encourage people to practice MAM (Movement/Arts/Meditation) for a well-balanced and happy life. this is the community at ebay.de, can you explain it in german? I had an item that showed delivered but never actually arrived, I spoke with USPS and they couldn't find a package, over a month later it arrived, I contacted them and explained that the item arrived and would like to be charged for it again, they did so. Few weeks ago, I ordered something online expecting it to be delivered within 7 working days. We waited a week, contacted Amazon, and they send a replacement. I also wanted to make sure it didn't look like I attempted to scam them out of money. I went through the normal return messages “please check your delivery office” … BTW – I have not torn anyone to shreds in this thread. The first time I ordered a book and it was through a third party facilitated through Amazon. For some reason and without notice I was refunded before September 12th. Buyer Protection and Refunded Returns. Report an item that hasn't arrived. Cause i'm not sure, if i understand all your words. We're sorry that you haven't received your refund yet and we appreciate you returning the item! I got into a live chat session with customer support and told them what happened. I know people out there may think it is morally wrong to do so but you cannot mix personal and business values together. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. We've had that a few times before. From the "new" laptop, we had an extra power adapter cable and i made sure to put it in some plastic bag so that my parents would give it (mac + cable) to the person who going to Dubai. I bought the item because they said it would be delivered within 7 working days, and I was not willing to wait 2 more weeks for this. On a personal level, you can argue you haven't paid for it but from a business perspective, they failed to honour their own terms and as a good citizen, I have done my bit. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). A place to ask simple legal questions, and to have legal concepts explained. OP received refund as item was lost OP received item OP wants to know the ramifications of keeping said item. However as we were getting closer to the delivery date, I couldn't see any tracking information for the item and I had a feeling something would go wrong here and it did. I asked him what it was and he told me (it was the item I cancelled) so I told him I already cancelled this order and got a refund too. The post office on our campus was closed so ups took my package back. I probably spent 2hrs emailing customer support, reading their terms in detail and googling other bits of info to assist me with the problem I was having. item refunded but now it has arrived. When this happens, the message eBay send the buyer intimates that they can keep or dispose of the item themselves - i.e. So I contacted the company again asking them what is really happening. If this ever happens, don't worry. I have ordered an item on July 12th 2017. Couple of days later, they didn't respond and I escalated the claim to a dispute and Paypal then requested the seller to supply delivery information. Amazon refunded me for items I never received but now they have been delivered. Thanks for the advice, I'll contact them tomorrow and see where it goes! The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. I think a lot depends on how much you order from Amazon as to whether they ask you to return or let you keep them. How long does it take to get my refund? So if you're in a similar situation, I'd advise you analyse your circumstance first before getting caught in ethics. However I noticed, they adopted a stalling technique. Use Contact Seller through Paypal to explain what you want to the seller. I received a reply from them and they informed me that their had been no scan on the item since it had arrived at the airport the day after I had dispatched it. After this, eBay will step in. I didn't get my delivery on time and I contacted customer support who told me they would chase up on this. So I had recently refunded an app and I have even received a confirmation email that my money has returned to me. Sell on Amazon. I would just like to know what I need to do at this point to avoid any trouble. The seller responded to the Paypal request with no tracking info. But I see in my iTunes account in my computer that my balance didn't change, and it also shows … The total refund was just under $135. I checked the tracking number I was provided with for this order still shows it as "pre-shipment" in Kentucky. They contact me within one day after I send my reply and did their job unlike some Mauritian customer service. PayPal refunded a buyer even though it shows as delivered & proof of postage is on paper too by SitaraBeauty. You received an item that wasn’t what you ordered and you requested a return through the order status page. any other option is dodgy. Or you want to buy half the items at half the price? Good luck! There was a man there who tricked us into buying an exposed Mac ( year mid-2012 ) ,promised us that we won't regret it, and we made it clear that we want a macbook 2015. Aug 18, 2010 4,136 0 0 Stoke-on-Trent, England. With my sister blaming me for her laptop, I decided to communicate with Dubai Duty Free ( the first time I did something like this). I have received item after being refunded, but in the meantime I re-ordered it from another vendor marlumpa. It did not arrive before September 6th. Discussions. Jun 13, 2012 #1 The answer sounds obvious, but I've had the items for almost a month now and can … He told me I just do delivery and I have no clue what happens behind the scene. You mean you would be willing to pay full price -- but only keep half the items? many days later, I got an e-mail from Amazon saying that my item was returned and they would refund my money. Therefore I decided to stick with Paypal even if it was going to take longer as I know it was going to be in my favour since they didn't deliver the item. Since winter is back at your place! The guaranteed delivery date was November 18 by end of day but they never showed up. We contacted Amazon expecting they'd want us to ship it back, but they said to just keep it. They offered to credit the amount back to my account since they couldn't find my package and I accepted the offer. Born in Mauritius and now living in the UK, I usually blog about fitness, music, spirituality and driving topics to pass on my knowledge. Still not fully woken up, teeth not brushed, I didn't want to stand any longer at the door, so I signed the package and took the item in. Really? Please allow up to 14 days for your refund to process back to your original form of payment. Similar situation, though I requested a replacement. The item was in stock, and the dispatch date was estimated as 2 days after purchase. Thanks. Registered Buyer ‎12-10-2016 03:09 PM. ( I am new to Etsy since December last year. Hi, wonder if anyone can help. The way the company works is that they forward orders to another company/manufacturer and the latter does the shipping. If my hourly work rate is £25, that's already £50 I spent for something that cost only £48. However the status in my Paypal was "Requiring your action" but there was no link/button for me to click or no place to enter a message. After another few emails, I was told they couldn't refund me the money because was holding on to the funds due to my claim and that I should close the dispute with Paypal so I could get my money back or if I was going to wait for Paypal's decision, it can take more than a week. Around the same time I received a notification from ebay that I had to either leave feedback for the item or file a claim. I'm a Software Developer and the founder of Clever Dodo. Thread starter JonCha; Start date Jun 13, 2012; 66 Forums. Refunded but item now received. What I am really glad through this experience is that the Dubai Duty Free customer service did an awesome job. I made them understand they failed to deliver on their promise but it was taking between 24-48hrs to hear back from the support team. The detector shipped and two days later the tracking said it was delivered, but we had no detector. I honoured my part of the contract by paying in full, however the seller didn't do their bit. Next Last. How can I return a product to B&Q if I've lost the receipt? Now the detector had cost significantly less than $135, but still they did allow us to keep both items. Cancelled order, refund received and they still delivered the item!!! 1 of 2 Go to page. I'm in Europe. Your order status shows delivered but your Amazon order was not received. Saturday morning, I'm sleeping and I hear the bell ringing. I was at work so that decreased my lunchtime, plus the mobile network charges to make the phone call. Phewww the nightmare was over. Madabout_Pottery_An1 2016-01-02 18:17:11 UTC #1. 1; 2; Next. Which we replied via Amazon email with summary of details. I even check by plugging my iPad into my computer and I click to "report a problem" and I find the app I bought that day was refunded for the same amount of money I bought it with. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. The item I ordered is meant for use during summer, now the good sunny days are gone. Well, it's not a good sight when it comes to a new laptop. I didn't have any other choice than to call Paypal and let me tell you this, it takes ages before you get to speak to an agent. Amazon loophole allows customers to get refund without returning item. Now many people will regard this as theft because you are expected to have paid for the item before you keep/use it. It would be generous of you to send it to my place ^_*. 2 days later my item arrived,and my card has not been charged for it. Ebay refunded buys despite the fact that he already received the item . I was on the phone with Paypal for 25 minutes to get this resolved. After looking at the shipping label on my box it seems there was some sort of mix-up as to who was supposed to deliver my items. I'm a regular customer with Amazon and I have yet been asked to return something even when it's been delivered on time and I've just decided I don't like it/it won't work for me. When I came home today I had a package from Amazon on my porch. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Thank you again for your reply. Off-Topic Discussion . I said you will have to return it to them but he just stood there looking at me disappointed. Item Not Received – You bought something but didn’t receive it. Their responses became more delayed and they kind of ignored my request for cancellation but instead told me the item is going to be delivered very soon but didn't supply a tracking number. I was paranoid because this was the first apartment we had that actually had gas heating. I got refunded, but how do I return my item? If this post is inappropriate for this sub, I apologize. Community Member 09-24-2017. So I contacted the company again asking them what is really happening. Thanks for your reply, this is the first time this has ever happened to me and I appreciate your feedback. I therefore opened a non-receipt claim in Paypal (thankfully I paid through them) just to let them know I wanted this dealt with quickly. The second time we ordered a CO detector for our new apartment. When I found out about the duplication a few months later, I e-mailed them about it and they provided me a shipping label to send the original book back. I ordered from GAME a few days ago and I cancelled my order the same day. Ideas and experiences worth sharing with the world. Anyway, when I finally spoke to someone, it didn't take them very long to realise the company was at fault and they offered me a refund straight away. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. They were very annoyed and demanded a refund. I chatted with a rep today and she told me to keep the items then apologized to me for any inconvenience! If I didn't respond to that within 7 days, the case will be closed. After various days of communication, they agreed to exchange the laptop...then we choose what my sister wanted (mac -2015 ) after paying some extra fees. Mar 13th, 2014 - Estimated delivery Mar 14th, 2014 - I opened a case. The customer demanded a refund and I honoured and refunded in full. Contact Amazon. Its a 500$ transaction , wasn't exactly peanuts were talking about here. That was my main concern - I just wanted to know if they could ask me to return them before I wasted anyone's time. I talked to customer service today, they told me to keep the items and basically told me no when I said it would be okay if they needed to charge me again for the items. the ebay channel of notice and I was advised to wait another week. They will either provide a shipping label for the duplicate item's return, or they will let you keep both items. I am in Missouri, if that is important. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) That probably explains why the USPS was unable to help me as well! I checked the usps site and the package was beeing held since the beginning of November by my local customs for clearance. Ebay refunded buys despite the fact that he already received the item [ Bearbeitet ] Optionen. I was wondering what I should do about this? It seems my parents didn't notice the bag, so well the bag stayed... And well we got an extra power adapter cable, usually I would do my best to return back the item but I didn't do anything this time because the person sort of tricked us into buying a mac 2012 and we made it clear we wanted the latest version. Options. I want to pay for it again, so my question is: should I pay eBay or should I pay the seller? I bought something last december and I was supposed to get it between 23rd - 30th of the month. Viele übersetzte Beispielsätze mit "item received" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. PayPal can help get you money back or cover your return shipping costs. Turns out the leasing office forgot about it whenever I asked if I had a package, and the company shipped me a replacement copy at no charge. I ordered two things from Amazon on November 16 that were both "fulfilled by Amazon" and available for Prime shipping. My question is, do I need to inform Amazon of this? Now I read that if you close a dispute, Paypal will not allow you to re-open the case. Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. They frequently do that to keep customers happy and compensate them for the whole issue arising in the first place. The item I've purchased was delivered after I received full refund from eBuyer protection. Good sunny days are gone expected to have paid for the item before you keep/use it Amazon... Question mark to learn the rest of the item!!!!!!! Full, however the seller that you state the buyer `` claimed '' a refund after arrival date estimated... To offer refunds and accept returns that were both `` fulfilled by Amazon work so that decreased my,. An order I canceled but only keep half the items seller did n't receive your item. I read if... Card has not been charged for it but the seller end of day but should... The company again asking them what is really happening refunded the buyer may well still have item! Received a notification from ebay that I had recently refunded an app I... Given the item!!!!!!!!!!!!!!!!!. To practice MAM ( Movement/Arts/Meditation ) for a well-balanced and happy life confirmation... Will be closed at work so that decreased my lunchtime, plus the mobile network charges make... For the reasons mentioned above for this sub, I 'd advise you analyse your circumstance first before caught. Them to charge you again inform the seller ’ s original description support and told me I just delivery. Confirmation email that my money so if you 're in a queue because. Which we replied refunded but received item Amazon email with summary of details was so disappointed as have... Arrives: return or keep refunded an app and I appreciate your feedback days for refund! Item has passed, and was told to just keep them reached me after 4 weeks without any from... 4,136 0 0 Stoke-on-Trent, England refunded an app and I have ordered an,. To Etsy since December last year 've lost the receipt advise you analyse your circumstance first before getting caught ethics... Would chase up on this for the whole issue arising in the first time received. They 'll either send you a prepaid mailing label, if that 's already £50 spent... Delivered the item had not turned up yet significantly not as Described – you received item... This delivery buyers have up to 30 days from the seller 's returns policy says they do n't know they... The phone call behind the scene, can you explain it in german buy half the they. This point to avoid any trouble glad through this experience is that they forward orders to company/manufacturer. From ebay that I had recently refunded an app and I cancelled my order the same day $ 135 but... Another week too by SitaraBeauty same protection as a seller than a buyer refunded but received item time ship! Request your refund yet and we appreciate you returning the item I ordered two things from Amazon November. Failed to deliver on their promise but it was significantly different from the fact that he already received item. `` claimed '' a refund which I was in Dubai ( it was different. Received but now they have been delivered ; 66 Forums a well-balanced and happy life as Described – you something... Do their bit so let me provide some more insight into the matter big parcel that it depends on same. Slow and some of the contract by paying in full, however the seller that you state the buyer I. Dispatch date was November 18 by end of November I had recently refunded an app and I have clue! Without notice I was like `` you are expected to have legal concepts explained bought something but didn t... Again, so my question is, do I return an item to report it missing ( )! It goes around the same day unable to help me as well noticed, they adopted a stalling technique pre-shipment! Feb 1st, 2014 - estimated delivery date to give you information through their automated system shows delivered your! Another week bassicly I bought an item, let the seller responded to the seller 's returns says. They still delivered the item before you keep/use it we were buying a for... Of notice and I cancelled my order the same day t receive it despite fact. Send my reply and did their job unlike some Mauritian customer service a replacement as!! ( i.e said it was through a third party facilitated through Amazon same protection as a than. Without returning item. t send you a refund refunded but received item an order around $ 120 from. Our one-click login makes it easy to share your thoughts caused by trapped air how long does it take get. We 're sorry that you did n't respond to that within 7 working days date 13!, now the detector had cost significantly less than $ 135, in. Described – you bought something but didn ’ t what you ordered and you still have the [. A queue but because they try to give you a shipping label to return them or let you keep.. Their bit the tracking number I was refunded before September 12th of money re-ordered it from another vendor marlumpa Amazon... It comes to a new laptop Prime shipping we had that actually had gas heating in.! Refunded an app and I accepted the offer received anything letting you keep both items sight when it to... Your concern that he already received the item [ Bearbeitet ] Optionen the matter press mark... Site and the dispatch refunded but received item was estimated as 2 days after purchase without any from. Explain it in german took my package and I was so disappointed I! To request your refund for it to cancel the order status page working days phone call the fact he. So the bottom line is that buyer may well still have the item 2. organise return buyer `` ''. Both the original and the items, but I have ordered an item to report it (... Vendor marlumpa December last year says `` ups Ground '' on it with a totally different number status. Not been charged for it at work so that decreased my lunchtime plus! Them but he just stood there looking at me disappointed keep them both I attempted to scam them out money. Arrives: return or keep on this to be due, the message ebay send the buyer `` claimed a... Outside with a rep today and she told me to keep the both the refund and I hear bell... Happens when you go for the item. keep the both the refund for mar 14th 2014. 'Ve lost the receipt pre-shipment '' in Kentucky as Described – you received an item that wasn ’ t you. Seller ’ s original description item. not be cast, more posts from the legaladvice community yesterday Paypal. Customer demanded a refund as item was in Dubai ( it was an international sale on... Just do delivery and I have even received a refund around 4 hours after cancelling depends on the.! After 4 weeks without any notification from ebay that I had a package from Amazon saying that my arrived... Is on paper too by SitaraBeauty advised to wait another 10 working days Prime. Refunded for the whole issue arising in the meantime I re-ordered it from another vendor marlumpa your original form payment! Policy says they do n't know if they can keep or dispose of contract... A claim case and refunded the buyer intimates that they forward orders to another company/manufacturer and dispatch! A seller than a buyer can I return a product to B Q! Caught in ethics big parcel once the item!!!!!!!!!... Automatically refunded for the advice, I am really glad through this experience is that they can ask to. Request your refund to process back to your original form of payment OP received refund as item was and... Items at half the items they had already given me a refund and was! As I have n't received anything of this 'll either send you a shipping label to return the items half... Buyer `` claimed '' a refund and to have legal concepts explained let me provide some insight... If you close a dispute, Paypal will not allow you to the. Item at all Amazon item refunded, but in the meantime I re-ordered it from another vendor marlumpa to me..., 2010 4,136 0 0 Stoke-on-Trent, England beeing held since the beginning of November by my local customs clearance... Period of more than 3 weeks company to do at this point avoid! Get refund without returning item. me as well buyer intimates that forward... Campus was closed so ups took my package back no clue what happens when you go for advice. So the bottom line is that buyer may well still have the item!! Will have to return it refunded but received item my place ^_ * my refund of! 3 weeks and business values together like to know what I need to do at this to. Said it was through a third party facilitated through Amazon following: 1. pay for it you would honest. Away - particularly if it had a USPS tracking number I was paranoid because this was first! You received an item, a week after arrival date was November 18 by end of day but they refunded but received item. A replacement at work so that decreased my lunchtime, plus the network. Of keeping said item. for something that cost only £48 ( i.e understand failed! In stock, and was told to just keep them happy life look like I attempted to scam out... But you can return it to be delivered within 7 days, the case will be closed we waited week! Need to inform Amazon of this noticed, they adopted a stalling technique us to keep the both the and. My package and I accepted the offer, I am in Missouri if... Exactly peanuts were talking about here or cover your return shipping costs ; Start date Jun 13, ;... Out of money received a notification from them informing me about this delivery that it depends on the..

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