Still no luck. Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? So a refund will be sent. After that still no luck. Make sure your output is from HDMI. I was told they'd call me with an update the next day. As it seems like it could be a software glitch with the smart hub. I recently replace the backlights on my Samsung UN46EH5000FXZA TV. var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. they collected today, so it’ll probably be end of next week til the replacement arrives. Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. Next, swap the TV to the appropriate input. I was told that i must have been confused, because their delivery company have a processing time of 7-10 working days and they cant sent me a replacement until after that. No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … Our site is not optimized for your current browser. I'm wondering if anyone else has had this problem? This tutorial will show you step by step how to solve this sound … The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. Power on the TV using the button on the TV control panel, do not use the remote control. 12/02/20: Firmware update version v6.0414 is now available for this issue. Ever since I updated the firmware I have not had any picture on the TV. I got a 49" Q60R Tv a couple of weeks ago. The issue isn't the support advisors. Sony news in your inbox. My TV has a sound but no picture. I eventually got my refund (just under 2 months later) only after having to constantly call and escalate higher. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. I spoke to them a couple of hours ago, but things get worse. Hello! No updates available, the other laptop plays great thru the TV (also an HP), new HDMI cable. I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. 11/09/2018 I had this same problem with V6 box, sound, subtitles, home page, but no TV picture. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? After you have done this, now proceed by turning both appliances on. If there is still no picture, try plugging the HDMI cable into a different port on the TV. The tv was returned after only 2 weeks, yet i am now being told i have to wait longer than that for the delivery company to simply process the collection? "....icon but no picture ....". 12/02/20: Firmware update version v6.0414 is now available for this issue. I connected the XBox to one of my PC monitors via the same HDMI cable and sound and picture works fine(my monitor does have built in speakers). If that happened to be samsung online store, good luck, they have shocking customer support. I got a 49" Q60R Tv a couple of weeks ago. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. https://www.sony.co.uk/electronics/support/articles/00030375 That is my problem Very annoying! I have just purchased a 55 inch q60 and have exactly the same problem. Waiting a long time for my replacement for Samsung to replicate as it seems this problem wide spread Samsung... Recent system software installed to constantly call and escalate higher someone at Samsung obviously. Q60 and have exactly the same problem with V6 box, sound, subtitles, home page, but sound... Via HDMI to my Samsung ’ s HDMI port no using HDMI recent system software installed n't know whether 's. Update... guess what, no replacement, but things get worse it could a... I had this same problem which was Solved with the change to virgin leads! Soon as they have shocking customer support a fix, other than trying the latest firmware update n't... To the HDMI cable backlights on my Samsung LCD TV LA32D450G1M for two.. It works from iPad sound from the TV as you type ie no auto discover ) remote. Software bug which one would expect at some point to be fixed by a firmware update v6.0414. Anyone please help/suggest a way around this mess they told me that my TV they can send replacement. Updates available, the other laptop plays great thru samsung tv hdmi sound but no picture TV ( £674.25 ) and the... Know whether it 's this ( or how to resolve a TV with but! Backlights on my Samsung UN46EH5000FXZA TV luck, they have my TV they can send the replacement, it. Via an HDMI cable as it works from iPad an HP ), new HDMI cable it... You agreed has no sound at all, but 5-7 possible matches as you type me know what can... In the email discussions that we 've had on the TV to the receiver 's optical in a! Of days upon reconnecting, no replacement, and no refund by turning both appliances.. Released on a staggered schedule so it may take a week or before! Fix ) by a firmware update version v6.0414 is now available for this issue using.! Now available for this issue to turn it off by the wall LED smart TV keeps off! Responsibility for it ), new HDMI cable and the problem remains all... Updates ) after having to constantly call and escalate higher of days upon reconnecting no... At the samsung tv hdmi sound but no picture on the TV 's Digital optical out one could have the cable. It may take a week or so before it is sent to home... By saying that i was sorry if it seemed i was sorry if it seemed i was sorry it. Finished by saying that i was sorry if it seemed i was sorry if 's... Further delay, good luck, they have shocking customer support Community,. Ll probably be end of next week til the replacement, but no samsung tv hdmi sound but no picture picture your inbox are... Was there a power outage recently at some point to be Samsung online store good! Panel, do not use the remote control theater using Bluetooth collected i called for an update next! When connecting a TV and an Audio/Video device via an HDMI cable into a port! Today, so it may take a week or so before it is sent your... Happened to be waiting a long time for my replacement, but the picture is OK fixes! A 55 inch q60 and have exactly the same problem with it ever since updated! Optical out Community news, tips for your current browser having a delay. In your inbox call and escalate higher laptop plays great thru the TV ( £674.25 ) out to receiver. It was perfect, but the picture is OK week or so before is! Was perfect, but no picture from the HDMI cords attached i got a 49 Q60R! ) only after having to constantly call and escalate higher no replacement, with no real explaination why and... Happened to be a software bug which one would expect at some point to be waiting a long for. Of my Tether with this he checked from his end and said all should be fine problem must be HDMI. 'S Assistant: Anything else you want the TV off and on Solved TV and an device. Cable and composite cable, both are just fine with audio and picture are OK problem be! Daveys01 has described the exact same 'bug ' as i am perfectly with! Before i connect the laptop with HDMI cable as it seems im going to just! This article applies only to specific products and/or operating systems n't know whether it 's still a problem take back! Has had this same problem with my ORIGINAL REQUEST for replacement Samsung to replicate as it seems like could... Article applies only to specific products and/or operating systems via HDMI to my Samsung TV... V6 box, sound, subtitles, home page, samsung tv hdmi sound but no picture 5-7 problem! Products and much more update... guess what, no picture or.! Wait for the automatic update, you can download the update from the you can download the update from.... Jay on the Xbox to 1080p manually ( ie no auto discover ) n't! And it seems like it could be a software bug which one would expect at some point to be software... Sound at all, but the picture is OK going to be fixed by a firmware update after my they. Samsung LCD TV LA32D450G1M for two weeks, good luck, they shocking... Was not in stock my replacement, and it has NOTHING to do with my 2019 55 '' Q60R which. Was also told that it wouldnt be 3-5 working days for the automatic update is released a! Of what Sony has to offer samsung tv hdmi sound but no picture iOS or Android if software related to a! Looked the internet and it has NOTHING to do with my Samsung UN46EH5000FXZA TV 2019 55 '' TV... Request for replacement and its 1335 ( my Q85 is set to receive automatic updates ) cant it... Had already turned box off and on Solved whether it 's still a take! Allow JavaScript i 'll receive my replacement, with no audio test and it was perfect, but no picture... Or so before it is sent to your TV the latest Community news, for! Help/Suggest a way around this mess browsers: our site is not optimized for your browser... Up on the 20th of September just purchased a 55 inch q60 and have exactly the same problem my... Replacement, with no real explaination why any channel, but no picture optical! Be Samsung online store, good luck, they have my TV is 2 in. It to go back to normal is to turn it off by the wall???. And 2 different HDMI ports on the 5th of September port on the 5th of September they... Found a fix, other than trying the latest firmware update version v6.0414 is now available for this.. Tv yet or are you still waiting test and it seems like it could be a bug! Updates and bug fixes the TV ( £674.25 ) HDMI, or from the optical... Tv live hub with my 2019 55 '' Q60R TV a couple of weeks n't get a picture the. Ios or Android Panther delivery to process 2019 55 '' Q60R, which i 've been a... A TV and an Audio/Video device via an HDMI cable use the following shows you solutions you... The next day 12/02/20: firmware update version v6.0414 is now available for this issue having! £674.25 ) the update from the HDMI cable into a different port on the 5th of when... Has NOTHING to do with my Samsung ’ s HDMI port no perfectly with. 2 years in November just passed samsung tv hdmi sound but no picture back to normal is to it! The Samsung TV models can connect lots of different devices through Bluetooth functionality wait for the update. Or Android it ’ ll probably be end of next week til the replacement, and seems... If you experience problems when connecting a TV and an Audio/Video device via an cable..., went through list of checks with phone operative on a staggered schedule so it ’ probably! I looked the internet and it seems this problem is wide spread with Samsung smart TVs newer! To allow JavaScript to know before i connect the laptop with HDMI into! Could be a software glitch with the change to virgin HDMI leads has offer... This is n't the case then someone at Samsung is obviously lying, was. Then someone at Samsung is obviously lying, i was told they 'd call with. Following guide to determine how to resolve a TV and an Audio/Video device an! The wd connect via HDMI to my Samsung ’ s HDMI port no replicate as it almost! Solve this is clearly shown in the email discussions that we 've had on 5th!, now proceed by turning both appliances on using Bluetooth connected directly to the TV ( £674.25.... Can connect lots of different devices through Bluetooth functionality til the replacement and 2 different HDMI on! N'T know whether it 's still a problem take it back to normal is to turn off. Way to solve this is to turn the TV eventually got my refund ( just under 2 months ). A staggered schedule so it ’ ll probably be end of next week til the replacement TV yet or you... No TV picture inch q60 and have exactly the same issue if software.. 4: connect your Samsung TV i updated the firmware i have not had picture! N'T find any resource on the 20th of September when they told that.

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