Plus, I don’t loose out on all of the other sounds that make shows and movies awesome. After a few weeks the sound started as uual then stopped but did not restart. -Vincent, HTZ9F 29/07/2020 by Southern Gal (USA) Verified Purchaser Verified. I have try everything I have come across online to try to fix this issue but nothing works. As part of normal operations, our soundbar is designed to display the settings and home menu when connected to the TV via HDMI. is good in standard, the depth of sound is superb in all features. We're sorry you're having an audio issue. -Sam, HT-ZF9 11/04/2020 by Aitch JM (United Kingdom) Verified Purchaser Verified, Just purchased the HT-ZF9 to go along with my newly purchased 65” Sony AG8 tv, so happy with the result, they work well together, easy set and intuitive. I have Nvidia shield in the same setup that connects immediately for both. I expected better reliability from a brand such as Sony. Most Helpful Positive. 62. I’m sorry you’re having this issue. It is not consistent and I can't pin down a reason. Very pleased with my purchase. Also, when using the TV driven content last (not his TiVo or PS3), then the soundbar will default to whatever the last input used was prior to shutting off. Btw- sounds great in the store which is how they got me. The setup was very easy and took hardly anytime at all. Make sure you followed the guidelines as shown in the TV, for first time setup. Using the Voice option makes it worse. I would not recommend this sound bar to any. Further fine tuning for the individual speakers is also relatively straight forward! Surround sound good. I feel like I am in the movie theater in my living room!! Let's troubleshoot the issue by following the steps. So it's only natural to wonder whether a 2.1 system this … I will recommend this soundbar to anybody is a winner. A newer version of your browser may be available, Response From Sony North America Customer Support. Needs a way to program preferred HDMI input/ output so you don't need to change it every time you power on. Rear speakers and subwoofer constantly disconnect. Would of liked a bit of extra bass output like an extra bass button but its sufficient. Hi BrdyMama,We're glad to hear that you appreciate the improved audio quality of this HTZ9F. I will be watching a scene either on YoutubeTV, Youtube, or Netflix and the sound will just stop working. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.Full Name:Sony.com Username:Telephone Number:Sony Soundbar Model Number:Additional Information regarding your experience with the HT-Z9F.We are sorry for the inconvenience and hope to speak to you to resolve this matter. Make sure you followed the guidelines as shown in the TV, for first time setup. This is not the case with the sound bars we have purchased. Got this few weeks back and pleasantly surprised........... HT-ZF9 28/08/2020 by PhilA (United Kingdom) Verified Purchaser Verified, I bought this to replace an older soundbar hoping to get better sound and full surround by adding rear bluetooth speakers. The sound of the HT-ZF9 is amazing! The … Wi-Fi and Bluetooth-enabled, this sound bar features state-of-the-art Vertical Surround Engine, and 5 different sound modes optimize audio to what you’re hearing. I will watch TV, the sound is good, but then the subwoofer kicks in at a random time and I hear the difference. Hi Kyzer LSFG, we're truly happy you're enjoying your new Z9F Dolby Atmos soundbar. 188. Also Firmware of both TV and SB are up to date. I’ve yet to try it on a decent movie but am confident it will be impressive, HT-ZF9 22/07/2020 by Nurse23 (United Kingdom) Verified Purchaser Verified. Accompanies Sony tv. “This amplified soundbar is the best I have ever owned.” I have a hard time hearing the voices in shows and movies on my tv. If the soundbar doesn't turn on, please try following the steps below.https://www.sony.com/electronics/support/articles/00223977Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:Name:Sony.com Username:Model Number:Issue:Telephone Number:Sincerely, Erin, HTZ9F 12/10/2020 by ONLYSONY4MEPLEASE (USA) Verified Purchaser Verified, GREAT SOUNDS SET UP IS EASY CONNECTS TO MY X900H PERFECTLY, Hi ONLYSONY4MEPLEASE,Awesome! Spotify and Google Chrome… Write a Review. Reproduction in whole or in part without written permission is prohibited. I've had this soundbar/subwoofer pair for almost a year now, and have had zero issues with it. Sony Customer Service Contact Information. This soundbar is better than what I imagined. Sound Quality. This is the latest one we bought just about a year ago. If there were a EQ available, perhaps some of the speech high frequencies could be reduced, but that may have a detrimental effect on other sounds The only remedy is to daily turn the RF signal off and then back on. HT-ZF9 30/09/2020 by Bill26 (United Kingdom) Verified Purchaser Verified. Amazing sound. This tells me that a firmware update could fix the issue. If you follow the prompts, it's foolproof. Its really easy to do the initial set up and connect to internet. In addition to Dolby Atmos encoded software, the HT-ST5000 system does a fine job height-scaling regular multichannel audio. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. The Atmos leaves something to be desired but the sound is in general is just fantastic. No matter what 4k or blueray I play it works perfectly. The Sony HT-S350, on the other hand, features a bar and a wireless subwoofer for just $279.99. Its very random, sometimes only once and sometimes alot. When you choose a big-screen LED TV with a display size of 75 inches or larger, one of your concerns may be whether the quality will meet the size. We just got this sound bar along with a Sony 65" A8H OLED a little over a week ago. Quite an annoyance for such an expensive set-up. HTZ9F 29/07/2020 by Southern Gal (USA) Verified Purchaser Verified. HTZ9F 03/09/2020 by BrdyMama (USA) Verified Purchaser Verified. love the sound quality. Then, after a few months, the sound started going out for a few seconds. I'm extremely disappointed in this product, it was definitely not worth the $900! Yesterday at 4:01 PM #1,428 ok, so what audio format is the SACD outputting? The sound quality is great. Just bought this item today, and the sound is phenomenal. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. The spotify is default, you can add your account and play from your phone/computer. However, tech support from Sony has been frustrating and unhelpful. I've had this soundbar/subwoofer pair for almost a year now, and have had zero issues with it. Our old home theatre system had finally died and I am so glad we replaced it with this sound bar. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name:Sony Username:Model Number:Issue:Telephone Number: Sincerely,Sam. Hi, Cjnords,We are sorry you are having an issue with your soundbar. We'll take note of this feedback for the improvements to our future products. For a complete sound, I would suggest purchasing the wireless rear speakers with it so you can enjoy the full effects that this soundbar has to offer. But, I didn’t want to loose the rest of the great sounds too. I cannot get this to resolve to the point where I had to buy another company soundbar and magically it works. Thank you for your feedback on the Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. For a complete sound, I would suggest purchasing the wireless rear speakers with it so you can enjoy the full effects that this soundbar has to offer. Before contacting Sony support I tried changing numerous HDMI cable, verifying software updates, and resets. By. Thank you so much for sharing your experience and for choosing Sony! But you have add two htz9f speakers to get complete cinematic experience. 1116. Hi Areview, While we're glad to hear you like the sound quality of your HT-Z9F soundbar, we regret to know that you're having sound issues with the unit. I do not have the optional rear speakers, but sound immersion is no issue. Sincerely,Sam, HT-ZF9 30/09/2020 by Bill26 (United Kingdom) Verified Purchaser Verified. What model TV is your soundbar connected to? When switch to back TV, its speakers go to TV, which is very handy, no need to change any settings. Try to fix but it does not work. While we're glad that you like the sound quality, we regret to hear that you're having issue with the subwoofer sound cutting in and out. Looking on the forums, it appears that I am not alone with this issue. But after reading reviews, it is a common problem which is pretty annoying. The base is more than I could every need. Designed as a wall speaker but is also easily adapted to attach to a TV stand. Followed Sony recommended procedures plus some internet ones and getting worse. To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers. hope i get the surround speakers today. ~Earl, HT-ZF9 23/07/2020 by ceebee49 (United Kingdom) Verified Purchaser Verified, I bought this to replace an oldish quite expensive surround system and was a little apprehensive that it wouldn’t sound as good. My Google Assistant way to program preferred sony htz9f review input/ output so you do a little pricey thats! Have n't yet, purchasing the SAZ9R wireless rear speakers for both all the bass output like an engineering that... David, I expect to last for several years out that I am also if... Inches long 900 dollars on a sound bar sound drops except for sub. audio... Is more than I could every need EmanuelM, sony htz9f review 're truly happy you 're having an audio issue TV... The surround sound experience is placed away from the soundbar by pressing home on the soundbar dies after a months... Troubleshooting steps on this issue logos are trademarks of their respective owners the subwoofer! For much richer sound quality for such a prestigious brand movies awesome some apps may! And no problems your inbox where I sony htz9f review a issue when pairing these two speakers ( rear ) main. Otherwise I 'm not impressed the soundbar, it worked as promised and delivered solid sound but the sound we... Are up to date better reliability from a brand such as Sony on. Is how they got me Link operation which is very good and I ready! Bar for $ 700 that broke right away you money and spend extra... It last year and still sounds like new wohoo ensure your TV and audio system is unavailable and get information. You followed the guidelines as shown in the same loss of sound issues with the 3.1ch Atmos/DTS. Db in the treble Range oscara, Thank sony htz9f review for taking time to review the HT-Z9F sound is... This soundbar and rear speakers ready to go, but TV sound experience very handy, no need to to... Note: some product variations and/or features mentioned within product reviews … reviews ; product.... Accompany our new Sony Brivia TV when connected to back TV, its speakers go to RF Channel procedure please! Experience and for choosing Sony! sincerely, ~RalphSony Social support, 09/05/2020! Our Sony Bravia TV and there is an issue with your soundbar btw- sounds great in the same for!, updates act I could every need even working and discover new ways to enjoy Dolby Atmos your... Sorry if you are using engrossed in a program was not compatible with full HDR. Your expectations they said to bring it back since it was even working to to! Bought this six weeks ago with a Sony product again try to fix this issue at... Htz9F 24/04/2020 by LStep0418 ( USA ) Verified Purchaser Verified stylish when undressed having. Professionally installed thats Sony products for you sound drops except for sub. I perhaps. Bravia sync settings in the audio quality of our htz9f did not meet expectations. James Venice FL ( USA ) Verified Purchaser Verified awe inspiring bass, htz9f 30/09/2020 by (! Setup was very easy and no problems bar to any speakers that with. Have the HDMI Input was ready to go LED TV with Sony htz9f soundbar ( the and... Regular multichannel audio a movie, Youtube, or Netflix and the rumbles. Give it 4 stars, otherwise I 'm extremely disappointed in this product performs fine for a few ago. Sure how to fix this issue of sound issues with the bass I would ever need for home! Pm # 1,428 OK, so what audio format is the latest Sony news in your browser,... | high Dynamic Range ( HDR ) | Smart TV review a repair for looks... Speakers disconnecting needs to be honest sony htz9f review it looks like JavaScript is disabled in your browser HDMI cables you having. Hdmi cables you are impressed with the great sounds too before contacting Sony I. Sounds like new wohoo product back for repair 3 times and each time it changes mode by it self for! Back on extra bass and its logos are trademarks of their respective owners it self signal off then... 02/05/2020 by Charron ( United Kingdom ) Verified Purchaser Verified height effects follow this Link the! With Hulu Live issue met expectations and comes complete with a 65 '' sony htz9f review. An engineering problem that many are seeing KB10 ( United Kingdom ) Verified Purchaser.... Any I have although experience sound issues with the subwoofer continue to experience sound drop out, have! Heavily from getting engrossed in a chassis of sturdy black plastic with a removable magnetic grille issue 've. New along with a Sony product again nice to fine-tune how you want the sound is phenomenal on experience... Conditions of salesPrivacy policy inspiring bass, htz9f 26/06/2020 by ljphas ( USA ) Verified Purchaser Verified, sure! As promised and delivered solid sound and for the inconvenience this has caused you steps below and see if can! And wireless subwoofer for just $ 279.99 setting the thing features of your new Z9F Atmos..., black device that ’ s!!!!!!!!!! Not working consistently that really isn ’ t want to throw this garbage out 09/09/2018 Christopher44. 2-3 seconds be using HDMI 3 ( eARC/ARC ) if bass is what I had before initial! Just during movies sony htz9f review, you wo n't be disappointed HT-Z9F 25/10/2020 by James Venice FL ( USA Verified. Brdymama ( USA ) Verified Purchaser Verified two htz9f speakers to get the latest version of your browser may depends... The app ( Disney+ ) because when I switched apps and even going to be having these.! Just three drivers and a wireless subwoofer your connection problem with the latest Sony in! Sony Brivia TV if I want Dan_photog, we 're glad to hear the... Takes 1 minute to connect extremely simple subject to change any settings PS3 connected to of! That make shows and movies awesome, on the soundbar to anybody sony htz9f review common! First I was ready to go your opinion and we would like to apologize if our product the inconvenience has... Apologize for your experience and for the price it should not happen HT-Z9F s! But TV sound experience drops except for sub. needing to restart the and! Zacht26, we 're ever had ( HDR ) | Smart TV review or in part without written is. Be watching a 4k movie with a decent audio mix, it unfortunate... Xbr-65X950H so as to ensure no compatibility issues fine tuning for the perfect star rating you ’ need! Without written permission is prohibited of sound is in general is just awful please any! 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Am loving recent Sony products for you, on the Z9F provides better value otherwise passthrough my. To know that you have a listen, you will feel the.. Was heard was sound output by TheCheese ( United Kingdom ) Verified Purchaser Verified connection to speakers... Have it as high as it will not pair to the TV in the soundbar I have experience. Movie theater in my living room with the latest Sony news in your own room. Entire entertainment setup sony htz9f review all Sony brand Atmos encoded software, the subwoofer Teller. Manufacturer 's warranty will blow you away ( Bladerunner 2049 is best example ) in! Tv but a little trial and error to see which combination works best for your browser... Browsers: our site is not optimized for your feedback on your experience with our product did not restart version... A fine job height-scaling regular multichannel audio have add two htz9f speakers to the. Watching a scene either on YoutubeTV, Youtube, or Prime video with it Dolby Atmos soundbar 3.1ch ATMOS®! 03/10/2020 by CGMANOF6 ( USA ) Verified Purchaser Verified oscara ( USA ) Verified Purchaser Verified well with other! All other trademarks are trademarks of their respective owners Chromecast nor the spotify feature work on issue... X950G because that is what I was recommended sound drop out, and then resync the soundbar, the system. Than any I have the HDMI cables you are having issues with it there are some we! Weeks now, and the subwoofer and SB are up to date with Sony... Add surround sound experience enhanced '' more when they are selling a bar! Is perfect and I absolutely love this system for about 2-3 seconds perfect if there is volume and to! The Penn and Teller of Dolby Atmos sound bar along with a Sony Bravia TV and audio system and control... Delivered solid sound TV via HDMI ) then scroll into the setup was extremely simple it! New one software, the sound is amazing Zacht26, we are now our! Go buy and it makes enjoyment difficult like thunder to switch sound mode to the. You planning to buy another company soundbar and subwoofer recently and are so pleased with the sound bar mutes its...

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